Returns & Warranty Policy
Cancellation Policy:
Once an order has been placed you may not cancel the order as goods are often packaged and shipped the same day. Please select carefully before placing an order.
Returns Policy:
If for any reason you are not completely satisfied with your www.oofos.co.nz* purchase, please return it to us in the original resalable condition, in original unmarked packaging within 30 days of receipt and we will replace it or refund your purchase using the original payment method. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.
NOTE: These products are guaranteed under the Consumer Guarantees Act.
*OOFOS NZ will process returns that have been purchased via www.oofos.co.nz only. If you purchased your OOFOS from an official retailer of OOFOS, please process returns directly with store.
Warranty Policy:
Every pair of OOFOS purchased from www.oofos.co.nz are under warranty for 6 months from the date of purchase*. If it turns out there is a defect with your OOFOS, we will replace them with a new pair. All items returned to OOFOS that have passed the 6 month date of purchase will be evaluated on a case-by-case basis.
Please note that all warranty exchanges will be replaced with the same style, colour and size (if unavailable, a pair of the same price will be substituted). Warranty exchanges have a processing time of 7-14 days. The warranty covers defective issues as determined by our team, it does not cover excessive wear-and-tear, unauthorised use, or pairs purchased from unauthorised retailers. OOFOS reserves the right to refuse replacement for any reason. If a pair of lesser value is requested, a refund in price difference will not be issued. We do suggest that people who wear OOFOS should inspect them regularly for wear, and replace their OOFOS when excessive wear exists.
In order for your warranty claim to be processed, the below info must be emailed to info@oofos.co.nz:
- Images of the fault
- Proof of Purchase (a detailed receipt of where and when you purchased your OOFOS)
If your warranty claim is accepted, at your own cost, you may be required to send back you faulty pair before your new pair is sent out.
Please be in touch with info@oofos.co.nz if you have any questions or concerns.
*OOFOS NZ will process warranty claims that have been purchased via www.oofos.co.nz only. If you purchased your OOFOS from an official retailer of OOFOS, please process warranty claims directly with store.
Consumer Guarantees Act 1993:
The Consumer Guarantees Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.
Fair Trading Act 1986:
The Fair Trading Act is designed to protect the customer being mislead, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Return Instructions:
Please follow the instructions below when packing and sending your product for return. It's important to note that these instructions must be followed in order for us to properly process your return. Please ensure the item is in its original condition including packaging. Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap. Include a copy of the packing slip or proof of purchase (included with your shipment). We will not be able to process a return for any shipment received without a packing slip or proof of purchase. Use a secure shipping method to send the item so that it can be tracked. For example, Courier Post or PBT. We are not responsible for items lost during shipping, and cannot process your return until the item is received. Please get in touch to receive the address all returns should be sent to. Please note, we do not allow pick ups/drop offs of packages. Returns and/or Faulty pairs need to be sent via courier.
For further information contact us at: info@oofos.co.nz
